AI agent knowledge

Company Overview and Main Products

UCSI University is a private higher education institution in Malaysia, operating multiple campuses including Kuala Lumpur, Kuching, Springhill (Seremban/Port Dickson), and an international branch in Bangladesh. It offers a wide range of academic programmes across levels—pre‑university, undergraduate, postgraduate, and open & distance learning—spanning disciplines such as business, engineering, medicine, creative arts, hospitality, science, social sciences, and more. The university is recognized globally, ranking among the top 300 institutions worldwide and regarded as one of Asia’s best.

Refund Policy

For its Complementary Competency Programme (short courses, training, and hobby classes), UCSI University does not offer refunds for paid fees. However, participants may arrange for replacements by notifying the course instructor at least three days before the class begins. Fees paid for one course are not transferable to another course.

Return Policy

Not applicable—UCSI University does not offer return services for its educational programmes.

Shipping Policy

Not applicable—UCSI University does not ship physical goods as part of its services.

Customer Support & Contact Information

For the Complementary Competency Programme, payments can be made via cash at the Finance Office (Level 2, Block A, KL Campus South Wing), cheque payable to UCSI Education Sdn. Bhd., interbank transfer to CIMB Islamic Bank Berhad (account number 8602138943), or credit/debit card at the Finance Office. Official receipts are issued and should be retained and presented to the instructor on the first day of class. The Finance Office operates Monday to Friday from 9:00 am to 5:30 pm, and Saturday from 9:00 am to 12:30 pm; ePayment is available after hours with fee enquiries until 6:00 pm.

How to Buy/Engage

To register for a complementary course, users select the desired course category (short courses, complementary training, or art & personal hobby), click the registration button, and complete the form. Payment follows via one of the accepted methods. Participants must bring the payment receipt to the first class. No refunds or course transfers are permitted once payment is made.